Bija Operational Policies + Procedures

Greeting Students & Clients

Greeting all clients and students in a warm, open, and authentic manner each day is a great way to begin building a relationship of mutual respect and understanding. As much as possible, use eye contact and learn names. If you see a client when you’re not working, you can keep it brief but take a moment to acknowledge them.

Sign In/Sign Out Policy

For our Educational Programs including Preschool, Afterschool and Summer Camp students must be signed in at drop off and signed out at pickup. This is for everyone’s safety. It is the responsibility of Bija staff to make sure that students are signed in/out. Students picked up late are charged $1 for each minute of lateness (no exceptions). When picking up kids off site (such as at PS 11), you are responsible for checking them in on the sign in/out sheet.

Authorized Pickup Policy

Bija students may only be picked up by people authorized, in writing on their authorized pickup list. If you are unfamiliar with a person picking up, please ask to see ID and cross reference with the child’s list (refer to the Bija Student Database). Parents may notify us via email if they need to add an additional person to their authorized pickup list. This notification must be done at least one hour before the child is to be picked up. Phone calls are not sufficient for adding people to the authorized pickup list.

Street/Public Transportation Policies

Walking on the street and taking public transportation with children are some of the most important and high alert times of working for Bija.

  • Staff members should always be in good communication.
  • One staff member should always be at the front of the group and another at the back.
  • Children should always commute with partners.
  • Shoelaces need to be securely tied while walking.
  • When riding the bus, all students should stay as close as possible and a headcount should be done when getting on the bus and getting off the bus with the doors held open until confirmation.
  • Bija T-shirts should be worn at all times when students leave the building.
  • Bija teachers and students never use the subway.

Counting Kids Policy

Whether inside or outside the building, counting children should become second nature while working at Bija. Count children frequently, whenever you make a transition and verbally inform your co-workers of how many students you counted.

Bathroom Policy (at studio and at park)

When using the bathroom at Bija, students are welcome to go in themselves and if needed should receive assistance from staff members. At the park and in other public places, students should always be accompanied by a staff member when entering the bathroom. You may wait outside the stall if the student is competent on their own, but always check the stall first before sending them in. If you do accompany a student into a stall, always leave the door open and unlocked.


Students who have allergies notify us in writing. If there are any students with allergies, staff with have a written list on hand at all times. Children who need Epi-pens must provide them labeled and in bags and they should stay on site at all times. We are not permitted to provide any medications to children other then Epi-pens and Benadryl.

Parental Concerns or Complaints

If a parent has a concern or complaint concerning their child’s care or participation in our program, please instruct them to communicate it with the Director Lauren Maples.  Please note that drop off and pickup time are not suggested as a time to discuss concerns. Lauren can be contacted via phone or email to set up a time to talk.


Children and parents are instructed to leave their own personal toys at home. If a child has a toy of their own, please instruct them to place it with their belongings in a backpack or bag.

Weather Emergency Closures

In the case of extreme weather when it is deemed unsafe for staff and students to travel to Bija, we will close.

Termination and Suspension Plan

A child may be terminated if it is determined that the child’s needs are not being met by our program or staff. If the staff feels that our program is not meeting the needs of a child or for behavior problems, the parents will be notified and a meeting will be arranged. All efforts will be made to work with the child and parents in order to avoid termination. A child can be suspended from the program for up to three days if that child engages in behaviors that put him/herself or another child or a staff member at risk of physical harm. This suspension will be discussed with the parent and a plan for the child to re-enter the program will be agreed to. In instances where a child inflicts bodily harm on another child or a teacher the parent or emergency contact should be called and the child should be picked up immediately.

Bija Medical Policies


Children should not come to Bija Kids if they are sick. The following indicates sick:

  • a temperature of 100 or above
  • vomited or diarrhea
  • chicken pox
  • conjunctivitis
  • head lice
  • a skin condition that is easily transmitted and not under treatment. 

A child who has a temperature, vomited, or has diarrhea should not return to Bija Kids for twenty-four (24) hours. If a child has been put on medication, he/she can return in twenty-four (24) hours after the first dose. The child will be allowed to return to camp 24 hours after he/she is not contagious and is able to participate in activities with comfort. If a child shows up sick, please ask their parents to take them home for their health and safety as well as that of the staff and other students. If you pick a child up at school and they are sick, the parents should be notified immediately.


If a child has lice or nits, parents are instructed to notify Bija Kids immediately. If we feel it’s necessary, we will call in a 3rd party to do a lice check for ALL students.

Emergency Healthcare

If a child becomes injured or ill, the parent should be notified via phone and/or email immediately. If a parent is unavailable, the emergency number given by the parent should be called. If the child needs to go to the hospital, we will call an ambulance to transport the child with a teacher to the hospital.


Follow Up

Please answer the following reflection questions:

  • Each doll is created with customized with skin tone, hair color/texture, eye color, clothing and overnight bag/backpack.